We want you to be satisfied with your purchase. Please review our refund and returns guidelines below.
Return Window
You may return products within 30 days of delivery for eligible returns. Returns must be in original condition and packaging.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a reliable shipping method to track your return.
Non-Refundable Shipping
Original shipping fees are not refundable under any circumstances.
Processing Timeline
Once we receive and inspect your returned items, refunds will be processed within 7 business days. Refunds will be issued to the original payment method.
Exceptions
For hygiene and safety reasons, some products may not be eligible for return if opened or used. Please check individual product details.
Contact for Returns
To initiate a return or if you have any questions, contact us at [email protected].
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask adapalenegel Store for clarification.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 58 Brabin Cir, Whitby, ON, L1P 0C1, Canada.